Crash Replacement Program

None of us are perfect and we understand that whether our fault or someone else’s accidents do unfortunately sometimes happen. If you have been unlucky enough to damage your frame through accident, we have a crash replacement policy you can access so all is not lost. If during the first two years of ownership, you need a replacement frame we can at our discretion offer the original owner our discretionary 2 year ‘crash replacement’ period to provide a new frame at a discount of up to 50% depending on how soon after purchase you crash. 

Please note:

The crash replacement discount is subject to inspection and acceptable trade in of the damaged frame and must be accompanied by original invoice.

Within 6 months of original date of retail purchase Crash Replacement discount = 50%

Within 12 months of original date of retail purchase Crash Replacement discount = 40%

Within 18 months of original date of retail purchase Crash Replacement discount = 30%

Within 24 months of original date of retail purchase Crash Replacement discount = 25%

Bespoke painting / colour matching will be at an additional cost and is not included in the discount structure and will be additional cost.

Value of replacement and applicable discount will be advised at the point of enquiry as costs vary throughout the lifespan of this Crash Replacement Program.

We offer a full rebuild service under the Crash Replacement Program which is a chargeable service.

Please enquire with the Customer Service Team for further details on (+44) 01724 781 364 or e-mail on cst@paragon-cycles.uk

Our terms comply fully with the UK’s Consumer Contracts Regulations and do not affect your statutory rights.